Frequently Asked Questions
Everything you need to know about our premium eyewear and services.
How do I provide my prescription for new lenses?
You can upload a photo of your prescription during checkout, email it to us later, or provide your doctor's contact information so we can retrieve it for you.
What is the typical turnaround time for orders?
Most custom lens orders are processed, crafted, and shipped within 7 to 10 business days after we receive your frames or prescription details.
Can I put new lenses into my existing frames?
Yes! We specialize in lens replacement. Simply send us your favorite pair of frames, and our lab will fit them with high-quality new lenses.
Do you offer a warranty on your eyewear?
Every pair of lenses includes a 1-year scratch warranty. We also offer a 30-day satisfaction guarantee to ensure your vision is perfect.
What lens coatings are included with my purchase?
All our lenses come standard with anti-reflective, anti-scratch, and UV-protection coatings at no additional cost to you.
Do you accept vision insurance for online orders?
While we are an out-of-network provider, you can use your FSA/HSA cards at checkout. We also provide itemized receipts for you to submit to your insurance for reimbursement.